Customer Privacy Notice
CLAAV Group Limited
This privacy notice tells you what to expect us to do with your personal information.
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Contact details
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What information we collect, use, and why
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Lawful bases and data protection rights
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Where we get personal information from
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How long we keep information
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How to complain
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Contact details
Telephone: +44 2034757975
Email: hello@claav.co.uk
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What information we collect, use, and why
We collect or use the following information to provide and improve products and services for clients:
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Names and contact details
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Occupation
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Payment details (including card or bank information for transfers and direct debits)
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Transaction data (including details about payments to and from you and details of products and services you have purchased)
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Website user information
We collect or use the following personal information for research or archiving purposes:
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Names and contact details
We collect or use the following personal information for recruitment purposes:
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Contact details (eg name, address, telephone number or personal email address)
We collect or use the following personal information for dealing with queries, complaints or claims:
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Names and contact details
Lawful bases and data protection rights
Our lawful bases for the collection and use of your data.
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for research or archiving purposes:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for recruitment purposes are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Where we get personal information from
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Directly from you
How long we keep information
CLAAV Group Ltd Retention Schedule
Purpose of Data Retention:
CLAAV Group Ltd retains personal data to maintain membership records and provide services to individuals during their membership period.
Retention Period:
While you are a Member of CLAAV Group Ltd:
Your personal information will be retained for the duration of your membership with CLAAV Group Ltd.
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After Relinquishing Membership:
Once you have relinquished your membership, your personal information will be retained for an additional 6 months.
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Data Deletion:
After 6 months from the date of relinquishment, your personal information will be permanently deleted.
Reason for Retention:
To manage membership status and related communications.
To fulfill any legal, financial, or administrative obligations.
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How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
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If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
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The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
19 November 2024